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The customer as an ally in a software development process

Previously, the creation of customized software, was based on the waterfall model, a methodology with no room for unforeseen events. Can you imagine a client who approves everything and never suggests changes? Almost impossible.

This model, which consisted of a division of phases organized in a strict order, began to be left behind when Honda and Canon, put in the public eye the agile methodology, better known as "Scrum Master". Today, there is not a customer who is not looking for an excellent quality product in the shortest possible time and cost.

In the past, there was a software design and architecture process, where only at the end, the customer could experience the productIn this case, two things happened, either the system was approved or rejected. What makes necessary to return to the initial stages to make the suggested changes and in the worst case, to make a new version.

Losing money and time, which in the end ends up being money too, because of the payment invested in workers' hours. If you think about it as a client or company, there is no benefit from this.

For this very reason, in our company we have opted for the Agile methodology for our software development processes. We are aware that throughout this process, different challenges and challenges arise. However, by being adaptable to changing customer needs, the margin for error and risk is reduced.

But how does the Scrum Methodology work? It consists of a collaborative process between customer and supplier, based on partial deliveries of the final product. The chronology of it's steps is as follows:

  1. The objetives of the product to be developed are defined. Prioritizing costs, objectives and customer needs.
  2. The work is divided into Sprints, which consists of each of the phases of the product, which is constantly shown to the customer, so that he can approve or suggest changes.
  3. From this, the project enters a Burn Down phase ,where the Scrum Master" Scrum Master must keep track of the progress of the project and the execution of each of the steps of the sprint.
  4. Once all the sprints are completed, the work is delivered.

What can happen after this? It is likely that the client will want to change certain requirements, even in the later stages. However, these will be minor details.

At Consware we use this methodology every day to offer added value to our clients, so that their companies can align their processes with the new technologies required to achieve efficiency.

We always keep in mind that having the customer as a friend is a guarantee of success, after all, the product is aligned to their aspirations. In addition to generating a happier, more productive team and reducing stress, surprises and unforeseen events.

Time is a valuable tool and the agility of this methodology allows us to adapt to a world where trends are constantly changing.

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